FAQ
Can I make changes to my contract after booking?
A: Yes! We are very flexible with our client's needs. We understand that lots can change through the planning process.
What if I need to add or remove items when I receive my guest RSVP'S?
A: You reduce up to 15% of your contracted RENTAL total (Not including delivery/setup costs or any other fees). You can add on as much as you would like if we have the items available.
Will you setup and pickup the rentals? How does that process work?
A: If the event is at a private residence, we will either setup on the morning of or day before and we will pickup on the day after. If your event is at a venue, we will most likely be required to setup and pickup on the same day. If the venue is flexible, then we may deliver on the day before and pickup on the day after. During the booking process, we will as you for the delivery window, pickup window, & event start and end times. We will note this on your contract and then we will reach out to you about 2 - 3 weeks prior to the event date with our final delivery & pickup windows (We normally provide a 1 hour window).
What are your service areas?
A: We rent throughout San Diego and Southern CA including Temecula, LA, and Palm Springs. Our order minimum is higher for areas outside of San Diego and our delivery/pickup costs reflect the difference.
Where are you located and can we see your rentals before placing an order?
A: Yes! Our warehouse and office is located in El Cajon. We do require that you receive an initial quote before coming to view items. Most of our inventory is stored away on racks so you will not being to see everything. Feel free to contact us to make an appointment.
Can I pickup the items to avoid delivery fees?
A: We only allow items to be picked up that do not require assembly. You must have a large enough vehicle to safely transport the items.
How do I make a reservation?
A: Contact us and let us know when you are ready, we will send you the booking instructions. A 50% deposit and signed contract will reserve the rentals for your date.
When do you deliver, set-up, and pick-up the rentals?
A: When your agreement is received, we'll schedule a time to get together and discuss table placement and your preferences for set-up and take-down times. Since your florist and other vendors need to have the tables in place first, typically we setup the night before or early in the morning the day of the event. So you can fully enjoy your event with your guests, we typically schedule take-down and pickup the day after.
How far in advance should I book my rentals?
As soon as possible! Being as we are a specialty rental company, most items are one-of-a-kind and thus, once booked they may not be available for your event date.